Terms of service

1. General provisions

1.1. These online store rules (hereinafter – the Rules) are a legally binding document between the Buyer and the Seller (hereinafter – the Seller) that sets out the rights and obligations of the Parties.

1.2. By placing an order in the online store, the Buyer confirms that they have read these Rules and undertake to comply with them.

1.3. The Seller reserves the right to change, amend or supplement these Rules at any time. Changes to the Rules are announced in the online store.

1.4. The online store may sell both physical goods (e.g. footwear) and digital products (e.g. online training). Different conditions, as set out in these Rules, may apply to different product categories.

2. Definitions

2.1. Buyer – a natural or legal person purchasing goods or digital products in the online store.

2.2. Seller – the operator of the online store, MB Visos gali (company code 306987441), offering physical goods, services and/or digital products under these Rules. 

2.3. Goods – all physical goods sold in the online store, including but not limited to footwear, footwear care products, insoles and other products.

2.4. Digital products / Training – online training, courses or other digital learning materials offered in the online store and accessible online via a dedicated platform.

2.5. Commercial money-back guarantee – an additional money-back condition for Training applied voluntarily by the Seller, valid in the manner and to the extent set out in these Rules, without limiting any rights the Buyer may have under applicable law.

2.6. Gift voucher / Voucher – a code, discount instrument or other expression of value issued by the Seller, entitling the holder to use the amount or benefit stated on it only for the purpose clearly stated on the voucher and within the validity period stated on the voucher. If no validity period is stated on the voucher, it is valid for 6 months from purchase. 

2.7. Contract – the sales contract concluded between the Buyer and the Seller, deemed concluded once the Buyer has placed and paid for an order in the online store.

3. Conclusion of the sales contract

3.1. The sales contract between the Buyer and the Seller is deemed concluded when the Buyer creates and submits an order in the online store and pays for it.

4. Rights of the Seller

4.1. The Seller may temporarily or permanently suspend the operation of the online store without prior notice.

4.2. If the Buyer breaches the Rules or harms the operation of the system, the Seller may restrict or suspend their access.

5. Obligations of the Seller

5.1. The Seller undertakes to make the services of the online store available.

5.2. The Seller undertakes to deliver physical goods in accordance with the selected terms.

5.3. The Seller undertakes to provide access to purchased digital products (online training) immediately or within a reasonable period after successful payment (up to 24 hours).

5.4. If the Seller is unable to fulfil an order, it has the right to cancel it and refund the payment.

6. Rights of the Buyer

6.1. The Buyer has the right to purchase goods in the online store.

6.2. The Buyer has the right to withdraw from the sales contract for physical goods within 14 days of the delivery date, except for hygiene products that have been opened or used.

6.3. Returned goods must be unused and undamaged.

6.4. The Buyer has the right to use the commercial 14-day money-back guarantee for digital products, subject to the conditions set out in these Rules.

7. Obligations of the Buyer

7.1. The Buyer must pay for the goods and accept them.

7.2. If the Buyer refuses to accept the goods without good reason, the Buyer must cover the return costs.

7.3. The Buyer must check the condition of the parcel upon delivery.

7.4. By using the store, the Buyer confirms that they comply with these Rules.

8. Prices

8.1. All prices are stated in euros including VAT.

8.2. A delivery charge may be added to the final price.

9. Ordering and payment

9.1. The Buyer selects the goods and places an order.

9.2. Payment is made via online banking or by payment card. Payment can be made using the online banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Payments are accepted in euros. Payments are processed via the MakeCommerce.lt payment platform and the Shopify Pay payment solution. 

10. Delivery

10.1. The Buyer must provide an accurate address.

10.2. The Buyer must accept the goods.

10.3. Delivery times and conditions are stated with the goods.

11. Digital products (online training)

11.1. Training is a digital product accessible online.

11.2. By purchasing training, the Buyer understands that access to the content is granted immediately after payment and that they therefore lose the right to withdraw from the contract under the laws of the Republic of Lithuania.

11.3. Unless stated otherwise in the product description, the training is in English and may have Lithuanian subtitles.

11.4. The Buyer understands and agrees that the commercial money-back guarantee and its conditions set out in these Rules apply to digital products.

12. Commercial money-back guarantee (for training and digital products)

12.1. The Seller offers a 7-day money-back guarantee.

12.2. The Buyer may submit a request within 7 days of purchase.

12.3. The money-back guarantee does not apply if more than 30% of the training content has been viewed by the time the refund request is submitted.

12.4. Progress is assessed based on platform data.

12.5. In exceptional cases, the Seller may issue a refund at its own discretion.

12.6. This guarantee is additional and does not limit consumer rights under the law.

12.7. To use the money-back guarantee, the Buyer must submit a request by email to info@irgigaliu.lt, stating the order details and the email address used at the time of purchase.

12.8. Once a refund is approved, access to the training will be revoked. All gifts, bonuses, additional access, discounts or other special offers related to the purchase, if any were granted, will also be cancelled and withdrawn.

13. Returns of goods

13.1. Goods in perfect condition may be returned within 14 days at the Seller's physical store or via parcel locker at the Buyer's expense.

13.2. Footwear may be returned:

• free of charge at the Seller's physical store;
  
• by courier or parcel locker, subject to a €15 return shipping, inspection and handling fee per returned pair.
  

13.3. Before returning an item by courier or parcel locker, the Buyer must contact the Seller by email. The Seller will provide return instructions. Parcels registered independently may not be accepted.

13.4. Refunds are issued within 14 days; returns are handled in accordance with Lithuanian law.

14. Gift vouchers

14.1. A voucher may only be used for the purpose stated on it.

14.2. If the voucher is for training, it may only be used for training.

14.3. If it is for footwear, it may only be used for footwear.

14.4. If only an amount is stated, it may be used for anything.

14.5. Vouchers cannot be exchanged for cash and are non-refundable, except where the law provides otherwise. A voucher is valid for 6 months from purchase, unless otherwise stated on the voucher. Voucher validity is not extended unless the Seller decides otherwise.

15. Final provisions

15.1. These Rules have been drawn up in accordance with the laws of the Republic of Lithuania.

15.2. Lithuanian law applies.

15.3. Disputes are resolved through negotiation or in accordance with the procedure established by law.

15.4. In cases of force majeure, the parties are released from liability.

15.5. Where the law provides for more favourable consumer rights, the provisions of the law apply.

Last updated: 7 May 2026